Due to the distinct nature of wood, there are no exactly two identical trees ever. Every wood grain from different types of tree is unique in their nature, therefore, the difference in wood grain pattern is NOT considered a technical default and can’t be returned.
There will be minor differences between product images and the reality of the product's finished form (less than 10%) due to the individuality of the unique craftsmanship. If the final finish doesn't meet your wishes, Richfield Chairs would like to offer exchange vouchers for other products available at Richfield Chairs with the same value. But the delivery fee involved will be charged to buyer. No cash refund and we do not accept refunds in cash for products bought with vouchers.
Firstly, we're sorry you received the wrong product. Please contact us with details of your order and what you've received and we'll get it sorted.
We, Bergen, Bel Air and Bartlett, have been travelling to various locations to find you the best furniture makers in the world, all of our products are manufacturing by various suppliers in different locations.
You can order a free fabric sample pack by creating an account and visiting the product detail of your choice. You can order up to six samples at a time. If the sample you're after isn't there, keep checking back - wer regularly replenish samples.
As long as all your items are with the same carrier, and the difference in lead times isn't too much, grouped delivery will be given as an option at the checkout for you to pick if you would like to do this and have all items delivered together.
You can update your delivery address prior to dispatch in My Account and 'MY ORDERS'. If your item has dispatched, feel free to contact us and we'll be happy to assist you with this.
This rarely happens however if this situation was to arise, send us an email with details of your order and what you've received and we'll get it sorted.
We'll send an email to you once your products have dispatched with information on how to contact the delivery company that has your order.
If you have not received this email, you can log in to your account and you will be able to see which carrier has your product as well as their contact details.
On the product page for each item you will see a dispatch estimate, example below:
From dispatch to delivery it will typically take 3 - 5 working days for small and medium items and up to 07 working days for larger items. Offshore deliveries can also take up to 14 working days
Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e. the last 4 digits of the card number. Also, we only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your Richfield Chairs account and ordering with your saved card.
You can do this at the checkout when you pay for your next order. Use the credit card payment option, and tick 'Save My Card Securely For Future Purchases' when filling out your new card details.
You can log in to your account where you'll find all of your orders and payment schedule information. If you wish to receive an email from us, please contact us or send an email with your customer details.
We accept all major credit and debit cards including Visa Credit, Visa Debit and Mastercard. We also accept American Express and PayPal. When you spend below $300, you can choose to pay in cash.
For the majority of situations we cannot refund the VAT once an order has been placed through our website.
Please read our comprehensive privacy policy regarding GDPR and how it affects you here.
Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via Richfield Chairs, we only share the minimum needed to be able to provide services to you.
Personal data is information that directly or indirectly identifies a living person. This can be anything from a name, photo, address, bank details or, more digitally speaking, an IP address or even social media posts.
You can change your account details via your online account. Once logged in, click on 'MY DETAILS'. You are then able to change your name, email and your account password.
We accept Visa Credit, Visa Debit, MasterCard and American Express. Make sure your card details are correct and your billing address is in the UK. If it still isn’t working, please contact your bank.
