Procedures for exchanging items

1. Items for exchange must be in marketable condition with no damages and alterations, and with all tags still attached or still with original packaging.
2. Sealed items that have been unsealed by the customer, such as tableware-kitchenware products, lodge fragrance etc., are not eligible for exchange.
3. Send us an email within 7 days of delivery, and specify the reason for exchanging the item/s. For exchanges, identify the requested item, color and or size of replacement.
4. Expect to receive our response for the acceptance of the requested exchange within the next working day. Shipping costs of all accepted exchanges will be shouldered by the customers.
5. After you receive our confirmation email for your requested exchange, please proceed to send the item/s back to Bergen / Bel Air / Bartlett according to your item's manufacturer.
6. For exchange at our physical store, the store manager or cashier will check and inspect your item/s if it is eligible for exchange.
7. If an item requested for replacement is available, Richfield Chairs will deliver the exchange item/s as soon as the purchased item/s meets the requirements for exchanging, we will send you a tracking code following the exchange request email you had sent us earlier.
8. If an item requested for replacement is not available, Richfield Chairs will instead offer to exchange it to other products with the same value or higher value, CASH REFUND is not accepted/applied.

Procedures for returning defective / damaged items

1. While we ensure that all our products go through a due quality check before shipping, damages may arise after items have been shipped. If you believe you have received a damaged or defective item, send us an email within 7 days from delivery date with supporting images that clearly show the defect.
2. Expect to receive our response within the next working day to schedule the pick up of your damaged item, which will still be subject to inspection at our head office.
3. Items returned described as damaged or defective will be tested and inspected. If found damaged or defective, Richfield Chairs will replace the item and shoulder shipping costs.
4. If item/s returned are found not to be damaged or defective, item/s will be transported back to you, and you will be charged necessary shipping cost.
5. Please inspect carefully all fragile items such as vases, ceramic decorative items etc.upon acceptance of your delivery witnessed by our authorized courier representative. In case you found a defect or damage on your fragile item after inspection, you may refuse to accept the delivery and immediately send us an email in order to replace the said damaged item.

Damages occurred due to delivery agency

1. Please inspect carefully all fragile items such as vases, ceramic, or fragile decorative items etc. upon acceptance of your delivery witnessed by our authorized courier representative. In case you found a defect or damage on your fragile item after inspection, you may refuse to accept the delivery and immediately send us an email in order to replace the said damaged item/s.
2. If the situation reaches further than any of the involved parties control, Richfield Chairs would work with the customer and the delivery agency to come up with the resolution that works best for all parties.

Purchases from unauthorized or third-party selling platforms

Richfield Chairs expressly disclaims any guarantees or warranties as to the quality, authenticity, originality, and correctness of prices of products and/or merchandise purchased from unauthorized or third-party selling platforms, and shall not be liable to replace or refund such products and/or merchandise.

Returns cost

If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.

If you return your whole order, we'll give you a full refund, including what you paid for delivery, minus the returns or collection fee.

If you only return some of your order, we'll refund for those items and their delivery, minus the returns or collection fee.

Refund Process

For security reasons, we can only make refunds to the original payment method you used to place your order.

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